There was a very interesting article in last Tuesday’s (November 10) edition of The Wall Street Journal. It is entitled, It Just Isn’t Working? Some File for Customer Divorce, and it relates how some small businesses are eliminating problematic customers.
In the paper edition, the article appeared under the “Small Business’ banner, and it now resides under a similarly-labeled section of the web site; however, it applies equally well to businesses of all sizes.
We must admit, though, that the topic is especially poignant for small businesses because… Read the rest
